The staff does very well, and they let you watch TV. There is food and games too. Like packman, for instance. They have very good trivia questions and sometimes if you do well, they will tell you the answers. I highly recommend them, and it doesn't take very long for your appointment. Most of all, they make it fun. So I highly recommend going and getting braces there. Also, they have two places, one on the east side, and one on the west side. They are very nice, and good with people. HIGHLY RECOMMENDED!